Terms and conditions

Thank you for choosing a SunMex Vacations vacation package, airfare or hotel only vacation. To ensure that you understand the conditions of your particular vacation, please read the following policies and procedures completely. By accepting the terms and conditions on our website, you accept all policies and procedures which are subject to change at any time at our discretion and without notice.

Full payment with a credit card is required to make a reservation. Some departures may require a nonrefundable or partially nonrefundable payment. Separate payment policies apply to holiday or special event departures. Please email your questions to reservations@sunmex.com. The purchase price may be guaranteed against increases only when full payment is received in our office. However, we reserve the right to re-invoice your reservation should an error be made in computing your vacation price. Rates are subject to change including, but not limited to, increases in or establishments of surcharges, applicable taxes, government fees, and airfare and hotel prices. The total vacation package, airfare or hotel only price may be charged in several fractured amounts.

Late Booking Fee: E-Travel documents are not subject to late booking fees. If a booking/payment is taken or received when documents can no longer be issued via first class mail, a fee will be charged for alternative delivery service. Scheduled air pricing is subject to change until receipt of full payment or until tickets have been issued. Scheduled airlines reserve the right to modify their pricing at any time with up to 14 days advance notice and may require that tickets be issued to guarantee the price originally booked. Such pricing revisions may require the collection of additional deposit in order to ensure that tickets can be issued to guarantee the original air price.

Sometimes unexpected circumstances arise, so in order to protect your travel investment, we strongly recommend that you purchase travel insurance provided by AIG Travel Guard. Travel insurance must be purchased at time of booking and paid for when deposit or full payment is made.

AIG Travel Guard provides its policyholders 24-hour emergency travel assistance. Whether you need help finding medical care halfway around the world, making emergency arrangements to return home or obtaining an emergency cash advance, reach AIG Travel Guard from anywhere in the world, any time of day.

Coverage:	Benefits:	Tour Cost:	Plan Cost:	Optional Coverage
Trip Cancellation & Interruption	Tour Cost	Per person	Per person	Primary Renter's Collision Insurance $25,000	$6.00 per day.
Travel Delay ($100 per day)	$ 500	$0 - $500	$45
Baggage & Personal Effects	$ 1,000	$501 - $1,000	$74
Baggage Delay	$ 100	$1,001-$1,500	$93	Emergency Medical Transportation $30,000	$15.00 per insured.
Medical Expense	$ 10,000	$1,501-$2,000	$129
Emergency Medical Transportation	$ 20,000	$2,001-$2,500	$164
Accidental Death & Dismemberment	$ 25,000	$2,501-$3,000	$200
AIG Travel Assist	Included	$3,001-$3,500	$235
LiveTravel Included	Included	$3,501-$4,000	$270
Pre-trip Travel Advice Included	Included	$4,001-$4,500	$305
Emergency Cash Transfer included	Included	$4,501-$5,000	$340
Note: If insurance is purchased within 24 hours of initial trip payment, the Pre-Existing Medical Condition Exclusion will be waived. You must be medically able to travel when you pay your plan cost.
Questions: For specific questions regarding insurance, please call AIG Travel Guard. Representatives are available 24 hours a day, 7 days a week. TOLL FREE: 866.385.4839 Refer to product number 007715 P1 2/05

This is a brief description of the insurance benefits and travel services provided. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania Insurance Company (NAIC #19445), with its principal place of business at 70 Pine Street, New York, NY 10270. National Union Fire Insurance is a member of the AIG Companies and is currently authorized to transact business in all states and the District of Columbia. The Policy will contain reductions, limitations, exclusions and termination provisions. Full details of the insurance coverage are contained in the Policy. All coverage may not be available in all states. If there are any conflicts between this document and the Policy, the Policy shall govern in all cases. Travel Services are provided by AIG Travel Assist.

If your plans change or you are unable to travel and you did not purchase travel insurance, your right to a refund is limited. All reservations canceled 46 or more days prior to departure date will incur a minimum $50 per person administrative fee. If you must cancel your reservation, make any changes to departure date, or reduce the number in the party, you will be assessed the following penalties, plus any applicable airlines or supplier charges. Most air carriers consider a name change to be a cancellation; to avoid penalties, full and complete names are required at time of booking. Separate cancellation penalties may apply to holiday or special event departures in addition to nonrefundable deposits. There may be nonrefundable optional features as part of your packages such as lift tickets, theater shows or theme park admissions. Nonrefundable travel agent fees may be included in your package price. Please consult your travel agent.

Hotel only vacation
Cancellation Penalty Per Person:	Domestic (except Hawaii & Ski)	International, Hawaii & Ski
Days prior to Day of Departure
46 or more days	$75	$75
45-08 days	$75	$175
07-00 days	100% hotel only price	100% hotel only price
Additional applicable hotel penalties may apply and separate cancellation penalties apply to holiday or special event departures in addition to nonrefundable deposits. Our penalties are subject to change any time.

Vacation packages with hotel and scheduled airline flights
Cancellation Penalty Per Person:	Domestic (except Hawaii & Ski)	International, Hawaii & Ski
Days prior to Day of Departure
46 or more days	$100	$100
45 - 00 days	100% vacation package price	100% vacation package price
Additional applicable hotel penalties may apply and separate cancellation penalties apply to holiday or special event departures in addition to nonrefundable deposits. Our penalties are subject to change any time.

Penalties from scheduled airline flights portion of package are in addition to the hotel penalties detailed above, and are subject to change at any time. Penalties may apply upon receipt of payment. Our penalties are subject to change any time.
Days prior to Day of Departure	Domestic (except Hawaii & Ski)	International, Hawaii & Ski
Upon receipt of payment	$125	$175

ALL PUBLISHED SCHEDULED AIR TICKETS ARE 100% NONREFUNDABLE. HOWEVER, REUSABLE TICKETS MAY BE APPLIED TOWARDS THE AIR PORTION OF FUTURE TRAVEL, SUBJECT TO THE APPLICABLE AIRLINE RE-TICKETING FEE AND APPLICABLE SUNMEX VACATIONS REVISION FEE. SPIRIT AIRLINES AND TICKETS WITH PROMOTIONAL FARES MAY NOT BE REUSED.

For charter passengers who wish to cancel within the penalty periods and can provide another paying passenger for the same vacation, you may be entitled to a full refund, less a reservation revision fee and any applicable supplier and re-ticketing fees (such refund shall be made within 14 days of substitution). For bulk and scheduled air passengers who wish to cancel within the penalty periods, substitutions are not allowed and your right to a refund will be limited (See IV. Vacation Revisions). SunMex Vacations must be informed of the names of replacement passengers prior to departure in writing but reserves the right to deny any revision or replacement. Your travel agent must confirm your right to all refunds by sending a written request by e-mail or fax at the time of cancellation or revision. No refunds will be made for missed or unused flights or most features. Refunds for unused Walt Disney World, Magic Kingdom, Park, Disney's Animal Kingdom, EPCOT, Disneyland Park, Disney's California Adventure Park, and/or Disney-MGM Studios passes, NASCAR race tickets and other similar tickets or passes will not be made. Your right to a refund of unused portions of your car rental is limited and based on individual car company policy. If you accept a refund, you waive all other rights and remedies under applicable law. For customer service issues, please consult your travel agent or SunMex Vacations at 1-877-378-2140.

NOTE: WHEN A CANCELLATION IS MADE ALL REFUNDS WILL BE GIVEN IN THE ORIGINAL FORM OF PAYMENT LESS THE PRICE OF THE INSURANCE, HOTEL PENALTIES, NONREFUNDABLE SCHEDULED AIR TICKETS AND SCHEDULED AIRLINE CANCEL/RE-TICKETING FEES. NONREFUNDABLE TRAVEL AGENT FEES MAY BE INCLUDED IN YOUR PACKAGE PRICE. IF CANCELLATION IS RECEIVED PRIOR TO DEPARTURE DATE, THE VALUE OF REUSABLE AIR TICKETS MAY BE APPLIED TO THE AIR PORTION OF A FUTURE SCHEDULED AIR BOOKING FOR THE COST OF THE AIRLINE RE-TICKETING FEE. INCREASES IN THE SCHEDULED AIR PRICE OF REBOOKED VACATIONS ARE THE RESPONSIBILITY OF THE TRAVELER. IF THE NUMBER OF INDIVIDUALS OCCUPYING A ROOM DECREASES, THE REMAINING TRAVELERS WILL BE RESPONSIBLE FOR ADDITIONAL COSTS INCURRED AS A RESULT OF A CHANGE IN THE PER PERSON OCCUPANCY RATE. Additional details and pricing available upon request.

Any changes (other than those subject to cancellation penalties listed above) shall be subject to availability and the following revision fees:
Program	Revision Fee
Air Inclusive vacation package	$50 per reservation, plus applicable airline re-ticketing fees.
Hotel Only	$25 per reservation

Read your travel documentation carefully for arrival and departure instructions, including terminal information, check-in locations and flight times. Flight times are tentative and subject to change.

IMPORTANT NOTICE REGARDING NEW PASSPORT REQUIREMENTS FOR INTERNATIONAL TRAVEL. As of January 23, 2007 all international travelers must present a government issued passport for U.S. Customs re-entry after air, land or sea travel. For more information please visit the State Department's consular website www.travel.state.gov or the U.S. Department of Homeland Security's website www.dhs.gov. Please consult your travel agent or the Destination Consulate for further information. It is the traveler's responsibility to provide proper documentation. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree.

SPECIAL REQUIREMENTS FOR CHILDREN TRAVELING TO THE DOMINICAN REPUBLIC WITHOUT AT LEAST ONE PARENT. Minors under 18 years of age traveling without at least one parent are subject to very strict and unique requirements. See your travel agent who may contact SunMex Vacations for details. Failure to possess required documents may result in denied boarding. No refunds will be made to passengers who fail to possess proper documentation and are denied boarding for entry into the destination. Foreign travelers, visit your local consulate for travel requirements (VISA or other written verification).

Baggage Limitations and Claims: Baggage limitations for scheduled air vary by carrier. Claims on checked baggage will be limited to the carrier liability for international flights subject to the Warsaw Convention, and 1000 Special Drawing Rights per person for international flights subject to the Montreal Convention, unless you declare a higher value and pay any applicable charges. All claims for loss and damage to luggage must be handled by the air carrier at the airport, subject to any requirements and time limits set by U.S. law for domestic flights and the applicable Convention for international flights. The airlines do not accept responsibility for soft sided luggage. Carry on baggage may be limited, please check with airline.

Travel Agents' responsibilities: The travel agent is responsible for providing information to you, examining and verifying all information, and ensuring that you understand all of the policies, fees and requirements to which you are subject. Any travel agent who makes a reservation on your behalf acknowledges this responsibility.

Your responsibilities: You must check in at least 2 1/2 hours prior to the scheduled departure and report to the gate at least 30 minutes before departure time. Failure to comply with these conditions may result in the loss of your seat to a stand-by passenger. You must call to verify flight times the evening prior to departure. Your rights and remedies set forth herein are in addition to any other rights and remedies under applicable law, but if you agree to a refund, you waive all other remedies. Due to the fact that SunMex Vacations sells leisure vacations for travelers originating in the U.S., individuals attending a convention or those not originating from the U.S. may not use this product for their hotel stay. If this vacation is used for any reason other than leisure travel originating in the U.S., some hotels may directly assess an additional surcharge during holiday, convention, special event time periods or for non-U.S. originating travelers. SunMex Vacations has carefully arranged your vacation, if you encounter any problem regarding your hotel accommodations or airline reservations, call our office toll free from the U.S. at 877 378 2140 or from any international destination at 213 383 8906 and any misunderstanding will be resolved immediately. Unless you file any claim you may have with SunMex Vacations within 30 days after the termination of this trip, SunMex Vacations is released from further liability.

SunMex Vacations' responsibilities: SunMex Vacations is responsible for making all arrangements for transportation, accommodations and services offered, provided that in the absence of gross negligence on the part of SunMex Vacations, SunMex Vacations' responsibility does not extend to any liability for personal injury or property damage arising out of or caused by any negligent act or omission on the part of any airline carrier, hotel or motel operator, ground transportation contractor, optional tour operator or any person rendering any services being offered. SunMex Vacations is not responsible for any changes made by scheduled airline carriers which are beyond our control. This includes, but is not limited to, routing changes, aircraft equipment changes, flight cancellations or any changes to flight schedule. SunMex Vacations is not responsible for damage, delay or vacations affected by weather or other force majeure events beyond the control of SunMex Vacations. In no event shall any party be liable for consequential damages. SunMex Vacations reserves the right to substitute hotel/motel accommodations and to make alterations in the itinerary which do not constitute a major change, if necessary, due to circumstances beyond the control of SunMex Vacations. Special requests such as room location, special meals or assistance will be communicated to the appropriate party, but cannot be guaranteed by SunMex Vacations. Energy surcharges and additional bedding such as rollaway beds and cribs are not included and are payable directly to the hotel. Specials may be withdrawn at any time. Rates are based on availability.

Itinerary: Your vacation as set forth in SunMex Vacations' coupons and vouchers includes the following which form this contract: effective dates; origin and destination; price of each vacation; the hotel(s), length of stay at each and other ground accommodations and services.

Applicable Law: It is agreed by and between you and SunMex Vacations that all disputes and matters whatsoever arising under or in connection with or incident to these policies and procedures shall be litigated, if at all, in and before a court located in the City of Los Angeles, in the State of California, U.S.A., to the exclusion of the courts of any other state or country.

Photographs on our website: Destination, hotel and room photographs shown are for informational purposes only and may not depict the actual category purchased.

SUNMEX VACATIONS TERMS AND CONDITIONS